Privacy Policy

1. Who We Are

Graham Real Estate Team ("we", "us", "our") operates under Royal LePage Kelowna, located at #1 – 1890 Cooper Road, Kelowna, BC V1Y 8B7. We are committed to protecting your personal information and your right to privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia's Personal Information Protection Act (PIPA), and Canada's Anti-Spam Legislation (CASL).

2. Information We Collect

We may collect the following personal information when you interact with our website:

• Contact information — name, email address, and (optionally) mobile or landline phone number
• SMS / text messaging consent — your express opt-in consent to receive SMS messages, captured via a checkbox on our forms, along with timestamp and source page
• Inquiry details — messages submitted through contact, valuation, or listing inquiry forms
• Newsletter preferences — email address and first name when you subscribe
• Usage data — pages visited, time on site, and browser information (collected automatically via cookies or analytics tools)

3. How We Use Your Information

We use personal information for the following purposes:

• Responding to your real estate inquiries and providing property information
• Sending SMS / text messages related to your inquiry and our real estate services (only with your express opt-in consent — see Section 9)
• Sending market updates and newsletters (only with your express consent)
• Facilitating real estate transactions and related services
• Improving our website and customer experience
• Complying with legal and regulatory obligations

4. Consent (CASL Compliance)

In accordance with Canada's Anti-Spam Legislation, we obtain your express consent before sending commercial electronic messages, including newsletters and marketing communications. You may withdraw your consent at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

Contact and listing inquiry forms collect consent for us to respond to your specific request. By submitting a form, you consent to being contacted regarding your inquiry. Text messaging consent is governed by the SMS / Text Messaging Terms & Conditions below and our Terms of Service.

5. How We Share Your Information

We do not sell, rent, lease, trade, or share personal information — including names, email addresses, phone numbers, or SMS / mobile opt-in data and consent — with any third parties for their marketing or promotional purposes. Phone numbers and SMS consent collected on this website are used solely by Gary Graham Real Estate (Graham Real Estate Team at Royal LePage Kelowna) to respond to your inquiry and provide real estate services.

We may share limited information only with:

• Royal LePage Kelowna — our brokerage, as required for real estate transactions
• Service providers — trusted third-party tools used for customer relationship management, email/SMS delivery, and website hosting, all bound by confidentiality obligations and prohibited from using the information for their own marketing
• Legal authorities — when required by law or to protect our legal rights

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscribers' information is retained until you unsubscribe. Inquiry records are retained for a reasonable period to support ongoing client relationships.

7. Cookies & Analytics

Our website may use cookies and similar technologies to improve functionality and analyse usage patterns. You can control cookies through your browser settings. Disabling cookies may affect your experience on our site.

8. Your Rights

Under PIPEDA and PIPA, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your personal information, subject to legal requirements

To exercise any of these rights, please contact us using the details below.

9. SMS / Text Messaging Terms & Conditions

By providing your mobile phone number and checking the consent box on any form on this website, you expressly consent to receive SMS / text messages from Gary Graham Real Estate (Graham Real Estate Team at Royal LePage Kelowna) related to your real estate inquiry and real estate services, including appointment confirmations, property information, market updates, and follow-up communications.

• Program description: Real estate communications from Gary Graham Real Estate.
• Message frequency: Varies based on your inquiry and our interactions.
• Message & data rates: Msg & data rates may apply. Check with your mobile carrier.
• Opt out: Reply STOP at any time to unsubscribe from SMS messages.
• Help: Reply HELP for assistance, or contact us at 250-808-8253.
• Carriers: Carriers are not liable for delayed or undelivered messages.
• Supported carriers: All major Canadian and U.S. carriers.

SMS opt-in consent and phone numbers are never shared with third parties or affiliates for marketing or promotional purposes. Providing your phone number is optional; you may use this website and contact us without consenting to SMS messages. These terms are part of our Terms of Service.

10. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: